Party & Event Rental FAQ

Questions

Answers

Do you price match?

Absolutely! We are happy to match locally advertised pricing on like rental products. In the case of pricing that is not advertised, please provide a quote for review.

How soon should I place my order?

We recommend placing your order as soon as you know what you need. Your order may be revised right up until two weeks prior to your event. For tents and large-scale events, we recommend booking at least a couple of months in advance or earlier if you can. Even if your order is last minute, we will do everything we can to accommodate your needs.

What type of payments do you accept?

We accept Cash, Debit, Electronic Transfer, Visa, MasterCard, and American Express. Regardless of payment choice, we will need a valid credit card for the duration of your rental.

Do you require a deposit?

All reservations require a deposit of 50% at the time of booking. This acts as a security deposit for your reservation and guarantees the items will be available to you. Please note that we always accept bookings for the following year without a deposit. This means you can book your rentals for next year without a deposit! We will follow up in January to review your reservation and collect the 50% deposit.

What is your payment policy?

Once the deposit has been placed, the balance of the order will be due 14 days before the reservation date.

Do you provide credit or invoicing options?

Yes. We have an application available for established, ongoing commercial and vendor accounts. Please contact us directly for more information.

How long can I keep the items I rent?

For weekend events, the standard rental period is 4 days with items available for pick up on the Friday and due back on the Monday. During the week, each rental is usually picked up the day before your event and returned the following day after your event. If you need the rental items for an extended length of time, please contact us directly to make special arrangements.

Can I change my order?

Absolutely... You are free to reduce the quantities of your reserved items until 14 days before your reservation date. Additions can be made until your reservation date dependent on stock availability.

Can I cancel my order?

You can cancel your order up until 14 days prior to your rental date for a full refund. Cancellations within 14 days of the rental date will be billed out at 50% of the cost of the rental. For all items cancelled the day of the rental, full charges will apply.

What if I do not use my rental items?

We do not provide refunds for unused rentals.

Do I need to wash the dishes?

No... This is the glory of renting! We do ask that you rinse all plates & cutlery with water before placing them back in the crates they were delivered in. This is to ensure the safe handling of the used food related items by our dish processing team. We have a thorough cleaning and sanitization process on our premises and we take care of the rest. Just relax and enjoy your event… No extra cleaning necessary!

Do I have to wash the linen?

No, the laundering fee is included in the rental cost. There will be additional charges if there are any burns, mildew or wax stains on the linen. Please return the used, dry linen back in the container provided. If the linen gets wet we ask that it be dried before placing in containers to prevent mildew. Please click HERE for our Linen 101 Information PDF.

Do you offer charity discounts?

Yes! We do offer discounts & sponsorship to selected charity organizations, however due to the large number of requests we receive we cannot accommodate all requests. If you would like us to consider sponsorship of your event, download and complete our charity request form.

What are your showroom hours?

Please click HERE for our current hours of operation.

Do I require an appointment to visit your showroom?

No appointments are necessary for drop-in visits and we welcome guests in our showroom anytime during regular business hours. However, we do encourage clients to book consultations for quotes on full event rentals so that we can ensure the proper attention and focus. Additionally, appointments can be made outside our business hours to accommodate any schedule including holiday weekends.

Do you deliver outside of office hours and on holidays?

Our delivery crew works 7 days a week, including holidays to ensure you get your items when you need them. Additional charges may apply for early bird or late night delivery & pick-up services. Please contact us directly to discuss your delivery and pick up needs.

Do you deliver and pick-up?

Of course! All In One Party Shop offers local area delivery & pick-up services starting at $80 (or one way service starting at $40) along with rates for the rest of Vancouver Island and the Gulf Islands. Please contact us directly for rates on delivery to areas outside the Comox Valley & Campbell River. For more information on what to expect from our delivery services please click HERE for our Delivery Info 101 PDF.

Where do I pick my order up?

We have two locations; one in Campbell River and one in Comox and your order can be picked up from either place (see map on the CONTACT US page). Please be sure to specify which location you will be picking your order up from at the time of booking.

What items do you set up or install?

Set up and take down is included in the pricing of our marquee tents, dance floors, and some lighting. Frame tent delivery and set up is extra. Please inquire for pricing in your area. Other rental items (i.e. tables, chairs, dishes and linen) are to be set up and dismantled by the client unless otherwise arranged. On pick up day, all items should be packed up in the same manner in which they were delivered. If at the time of pick-up, All In One Party Shop is required to dismantle and pack up the rental items from an event additional labour fees may be applied.

Can you deliver without me being there?

We will deliver without the client present provided there is a protected area where we can leave the items and prior arrangements have been made.

Do you offer set up services?

Absolutely! We are please to offer full set-up and take down services. With All In One Party Shop setting up your event, no detail will be missed allowing you to relax and enjoy the party along with all of your wonderful guests.

What if my order is incorrect when I get it?

All In One Party Shop prides itself on the accuracy of it's orders, but mistakes can happen. If you find a discrepancy in your order we ask that you contact us prior to your event to give us the opportunity to correct it or to ensure you are not charged for items you did not receive. For this reason, we have an after hours emergency phone number. Please call 250-287-6316 if any after hours rental emergencies or concerns arise.

What happens if something breaks during my rental?

In the unfortunate circumstance that an item is broken, the full replacement charge of the item will be charged.

What happens if items are missing when I return my rental?

If any items are found to be missing when your order is returned, we will contact you to locate them. If they are not located and returned, full replacement value will be charged.

What happens if I return items late?

In most cases, with notice, no problem! However, in some circumstances, late items may be subject to additional charges. When items do not return on time, our processing is backlogged which jeopardizes other customer orders occurring after your event. If unforeseeable circumstances come up that deter you from returning items on time, please contact us directly as soon as possible to communicate the options available.